Transformation projects often follow a predictable arc: excitement → build an expert group or hire consultants → polished strategic plan → rollout → resistance → workarounds → failure. 

What hard truth here? The diagnosis is usually wrong. Leaders assume the problem is technical. So they respond with expertise: redesign the workflow, redefine roles, launch a new dashboard or delegate to experts who will “solve” the issue.  

All of this might be technically correct, but it’s woefully incomplete.  

Because the real challenge is adaptive: Who loses influence when this new system goes live? Whose expertise becomes obsolete? Which workflows — and relationships — have to change? And what would it take to organize the learning and un-learning that needs to happen? 

When you misdiagnose an adaptive challenge as technical, you get compliance without commitment, protectiveness instead of creative problem-solving and criticism without collaboration. 

And eventually, reversion to the old way. 

In this session, we'll explore: 

• Technical vs. Adaptive: How to refine your diagnosis to truly capture the adaptive components of your challenge. 

• Why do people appear “resistant to change”: What may they actually be protecting?  

• Strategies for Shifting from where we are to where we need to be: Whose loss must be acknowledged? Who needs to be engaged differently? Who needs to learn what? 

You'll leave with: 

• A diagnostic to assess whether your challenge is technical, adaptive, or both 

• Strategies for engaging the people who appear resistant, and understanding what sits underneath that resistance 

• A shift in your own mindset: from fixing and firefighting to capacity for complexity, clarity, and sustainable thriving. 

This session is for you if: 

• You've rolled out new systems, tools , or strategies that people don't actually use 

• You're tired of "change management theater" that doesn't change anything 

• You want your next change process to stick — not just launch 

The workshop fee is $119. You will receive an email with payment link after registration. If you have a discount code, please enter it in the registration form.